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FAQs

Frequently Asked Question 

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@shopemonkey.com

Q. Where do you ship from?

We ship from our partnered warehouses & factories located in the US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

It will usually take 5-20 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?

It will take usually between 2-5 business days.

Q. Where can I place an order from?

You can place an order from any country, we ship Worldwide.

Q. Is shipping really FREE?

Yes, shipping is Free Worldwide on most items. On some items, we have Free Shipping over $50. 

Q. Where is your company located?

We have an office in the beautiful country: India; Supply warehouses in USA; High-Quality vendor contacts in: China

Q. Which currency will I be charged in?

We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

All inquiries can be forwarded to support@shopemonkey.com

Q.  How can I pay?

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

 Q. When will I get my refund ?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

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